IMPORTANT UPDATE:

We want to share an important update about our current response time. As the holidays bring an influx of inquiries, our team is working diligently to address each one with the care and attention it deserves.

Extended Holiday Response Times:

In light of the festive season, our response time is currently longer than usual. We understand the importance of swift assistance, and we appreciate your patience as we work through a higher-than-expected volume of emails.

Optimizing Support:

To ensure the most efficient service, we kindly request that you avoid opening multiple tickets for the same inquiry. If you have updates or additional information, simply respond to your original email or ticket. This helps us provide you with the best possible support without unnecessary delays.

Current Response Time:

As of now, our response time is up to 72 business hours, depending on the nature of your inquiry. Some cases may require additional steps or attention from a customer support specialist, contributing to the variation in response times.

Our Commitment:

We want to reassure you that our team is committed to addressing all inquiries in the order they were received. Your satisfaction remains our top priority, and we are here to assist you during this busy season.

If you have urgent concerns or specific inquiries, please feel free to reach out. Your feedback is valuable to us, and we are grateful for your understanding.