All articles

Exchanging an ItemUpdated 12 days ago

Let's Find Your Perfect Replacement!

We want to ensure you're completely satisfied with your purchase, which is why we offer an exchange option for eligible items. Please read below to learn more about our exchange process.

Eligibility for Exchanges:

  • Most items are eligible for an exchange, subject to availability.
  • Clearance merchandise, personalized items, and items marked as "Final Sale" are not eligible for exchange.

Initiating an Exchange:

  • To initiate an exchange, please follow the return process outlined in our Returns Policy.
  • Return the item(s) you wish to exchange using our approved return label or a reputable shipping method of your choice. Please ensure the item is in its original condition and packaging.
  • Once we receive and process your return, we will issue you a store credit for the value of the returned item(s).

Finding Your Replacement:

  • With your store credit, you can browse our website and select the replacement item(s) you desire.
  • Please note that availability may vary, and we recommend checking the product's availability before finalizing your exchange.
  • Apply the store credit during checkout to use it towards your new purchase.

If the replacement item(s) have a higher value than the store credit, you will be responsible for paying the difference. Conversely, if the replacement item(s) have a lower value, the remaining store credit will be available for future use.

Shipping and Delivery:

The shipping and delivery of your replacement item(s) will follow our standard shipping policies, as outlined in our Shipping & Delivery article.

Additional Notes:

If the item you wish to exchange is no longer available, we apologize for the inconvenience. In such cases, we recommend exploring alternative options on our website or contacting our customer support team for further assistance.

Please keep in mind that the exchange process may take some time, especially if the desired replacement is not immediately available. We appreciate your patience as we work diligently to ensure you find the perfect item.

We strive to make the exchange process as seamless as possible to ensure your satisfaction with our products. 

If you have any questions or need further assistance with an exchange, please don't hesitate to contact our customer service team at [email protected]. We're here to help!

Start Your Dressbarn Return

Was this article helpful?
Powered by