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Lost-in-Transit Packages: What to DoUpdated 12 days ago

We understand that it can be frustrating when a package goes missing during transit. While it's not a common occurrence, it can happen due to various reasons beyond our control. If you believe your package is lost in transit, please follow these steps:

Verify the Tracking Information:

First, check the tracking information provided for your package. You can find this information in the shipping confirmation email or by logging into your account on our website. Make sure that the tracking status hasn't been updated for an extended period or shows no progress beyond a certain point.

Contact the Carrier:

If you suspect your package is lost, reach out to the shipping carrier responsible for the delivery. Provide them with your tracking number and explain the situation. They will initiate an investigation to locate your package.

Allow Time for Updates:

Please allow up to 72 business hours for the courier's website to make any necessary updates to your tracking information. Sometimes, there can be delays in updating the tracking status, and your package may still be in transit despite the lack of recent updates.

Reporting a Lost Package:

If you've confirmed that your package is lost and it hasn't been delivered within a reasonable time-frame, please contact our customer support team within 30 days of the expected delivery date. We'll assist you in filing a claim with the shipping carrier and provide any necessary documentation.

Note: If you believe your package is lost in transit, we understand the frustration and want to assist you. Please keep in mind that the resolution process may vary depending on the specific circumstances of each case. It's important to note that we are not responsible for any lost or stolen packages.

Rest assured, our customer support team is here to support you throughout the process. We'll work diligently to assist you in resolving any issues related to lost-in-transit packages and provide guidance on the best course of action.

If you have any questions or need further assistance, don't hesitate to reach out to our support team at [email protected]. We're here to help!

Submit a Customer Support Request

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