Reporting a Missing ItemUpdated 13 days ago
If you have received your order and discovered that an item is missing, we apologize for any inconvenience caused. We're here to help you resolve this issue as quickly as possible. Please follow the steps below to report a missing item:
Verify the Contents:
Before contacting us, carefully check the contents of your package and ensure that all items listed on the packing slip are accounted for. Sometimes, items may be packaged separately or placed in protective coverings.
If you have ordered a sitting product such as chairs or stools, try reaching or looking underneath the seat to see if any pieces or screws needed for assembly are taped underneath.
If, after completing the above steps, you are still missing an item, please reach out to our customer support team within 30 days of the delivery date. We're here to assist you in resolving the issue promptly.
When contacting our customer support, please provide the following information:
- Your Name
- Shipping Address
- Order Number
- A Clear Description: Clearly describe the missing item and its quantity. If possible, include any specific details such as the product name, item number, or SKU.
Additionally, we kindly request you attach photos of the packing slip that was included in the package. The packing slip helps us identify the items included in your order and better assess the situation.
If you are having issues submitting a customer support request, send this information to our customer support email at [email protected]. Our dedicated team will review your case and work toward a resolution.
Note: It's important to report any missing items within 30 days of the delivery date to ensure a smooth resolution process.
Thank you for your cooperation and understanding. We apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation promptly.