Shipping & DeliveryUpdated 4 months ago
We strive to provide a seamless shopping experience, including reliable shipping and delivery services. Here is some important information to help you understand our shipping process:
Standard Shipping:
We offer standard shipping for in-stock merchandise to destinations within the United States. The following shipping charges apply based on your order total:
| Order Total: | Shipping Fees: |
| Up to $15: | $4.95 |
| $15.01 - $25.00: | $6.00 |
| $25.01 - $45.00: | $8.00 |
| $45.01 - $65.00: | $11.00 |
| $65.01 - $90.00: | $14.00 |
| $90.01 - $125.00: | $17.00 |
| $125.01 - $200.00: | $21.00 |
| $200.01 & over: | $24+ |
| Deeluxe / Pure Cashmere Items | additional $15.95 per order |
Note: shipping charges will be calculated and displayed at checkout
Delivery Time:
| Standard | 7-10 business days |
| Deeluxe / Pure Cashmere Items | 10 - 15 business days |
We understand that timely delivery is important to you. While we typically ship orders within 7-10 business days from the date of purchase, please be aware that due to current market conditions, there may be delays beyond our standard shipping times. We appreciate your patience and understanding.
Please note that delivery estimates are based on two factors: order processing time and time in transit. Once your order is submitted, our team begins the process of locating the items, verifying payment, and verifying the delivery address. For most orders, this process begins on the following business day.
Order Tracking:
Once your order has been shipped, you will receive an email notification with tracking information. This will allow you to monitor the progress of your shipment and track it all the way to your front door. Please note that it may take up to 24 hours for the tracking number to be recognized by the carrier's online tracking system.
Shipping Restrictions:
We are unable to ship to PO Boxes and regions outside of the U.S. Please ensure that you provide a physical delivery address when checking out to ensure a smooth delivery process.
Oversized Items:
For oversized items, we offer LTL (Less Than Truckload) shipping. Shipping times for oversized shipments may vary, and remote areas may experience longer delivery times. Our delivery partner will contact you 1-2 business days before delivery to provide an estimated time of arrival. Please note that additional surcharges may apply for oversized items.
Missing Items:
If you receive your order and find that some items are missing, please contact our customer support team within 30 days of the delivery date.
Important: We will require clear photos of the packing slip and the items you did receive to assess the issue and resolve it promptly.
We hope this information helps you understand our shipping and delivery process. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at [email protected]. We are here to help!
Note: For more specific information regarding shipping options, address changes, and our return policy, please refer to the respective articles in our Help Center.