Orders — Frequently Asked Questions

Find answers to common questions about placing an order, tracking your purchase, and getting help when something doesn't go as expected.

How do I place an order?

Shopping with Dressbarn is easy! Browse our collections at Dressbarn.com, add your favorite items to your cart, and follow the checkout steps to complete your purchase.

How do I know if my order was placed successfully?

Once your order is placed, you'll receive an order confirmation email with your order number and purchase details.

We recommend reviewing your confirmation email to make sure your order information is correct.

If you don't see the email, check your spam or junk folder. You can also check your order details through your Dressbarn account, if applicable.

Can I cancel or make changes to my order?

Orders begin processing shortly after they're placed. Once an order has been submitted, we're unable to cancel it or make changes, including changes to items or shipping addresses.

Please review your order details carefully before completing checkout.

Can I change my shipping address after placing an order?

Unfortunately, we're unable to update shipping addresses once an order has been placed.

Once your order ships, you may contact the carrier directly to ask about available delivery options. Any changes are subject to the carrier's policies and availability and cannot be guaranteed.

How can I check my order status?

You can check your order status using our Track Your Order option.

Once your order ships, you'll receive tracking information by email so you can follow its delivery progress.

Why hasn't my order shipped yet?

Orders may take time to process before they're handed over to the shipping carrier.

If your order shows as processing, it generally means it hasn't shipped yet. Once your order ships, tracking information will be provided.

For more information about shipping and delivery expectations, please visit our Shipping Information page.

Why isn't my tracking number working?

Tracking information may take up to 24 hours to appear after your shipping confirmation is sent.

If your tracking number isn't showing updates yet, please check again later. Tracking availability and updates depend on the carrier.

What if my package is delivered to a gated community, apartment building, or mailroom?

If your delivery location requires special access or someone else receives packages on your behalf, please make arrangements with your property management, security team, or designated receiving location to ensure your package can be delivered and secured.

Once the carrier confirms proper delivery to your address or authorized receiving location, Dressbarn is not responsible for packages that are subsequently lost or stolen, subject to our Shipping Information policy and applicable law.

What if an item is missing, damaged, or incorrect?

We're sorry something wasn't right with your order!

Please contact our Customer Care team so we can review the issue and help with the appropriate next steps.

We may request photos or additional information to review your claim. Missing, damaged, defective, and incorrect items are handled separately from standard returns.

Please don't send merchandise back unless our team specifically instructs you to do so.

Still need help?

Our Customer Care team is happy to assist.

Email: [email protected]

Contact Us: Visit our Contact Us page to track your order, report an issue, or submit a support request.