Find answers to common questions about placing an order, tracking your purchase, and getting help when something doesn't go as expected. Shopping with Dressbarn is easy! Browse our collections at Dressbarn.com, add your favorite items to your cart, a

<h1 id="isPasted">Orders &#x2014; Frequently Asked Questions</h1>Find answers to common questions about placing an order, tracking your purchase, and getting help when something doesn&apos;t go as expected.<h3 id="how-do-i-place-an-order">How do I place an order?</h3>Shopping with Dressbarn is easy! Browse our collections at Dressbarn.com, add your favorite items to your cart, and follow the checkout steps to complete your purchase.<h3 id="how-do-i-know-if-my-order-was-placed-successfully">How do I know if my order was placed successfully?</h3>Once your order is placed, you&apos;ll receive an order confirmation email with your order number and purchase details.We recommend reviewing your confirmation email to make sure your order information is correct.If you don&apos;t see the email, check your spam or junk folder. You can also check your order details through your Dressbarn account, if applicable.<h3 id="can-i-cancel-or-make-changes-to-my-order">Can I cancel or make changes to my order?</h3>Orders begin processing shortly after they&apos;re placed. Once an order has been submitted, we&apos;re unable to cancel it or make changes, including changes to items or shipping addresses.Please review your order details carefully before completing checkout.<h3 id="can-i-change-my-shipping-address-after-placing-an-order">Can I change my shipping address after placing an order?</h3>Unfortunately, we&apos;re unable to update shipping addresses once an order has been placed.Once your order ships, you may contact the carrier directly to ask about available delivery options. Any changes are subject to the carrier&apos;s policies and availability and cannot be guaranteed.<h3 id="how-can-i-check-my-order-status">How can I check my order status?</h3>You can check your order status using our Track Your Order option.Once your order ships, you&apos;ll receive tracking information by email so you can follow its delivery progress.<h3 id="why-hasnt-my-order-shipped-yet">Why hasn&apos;t my order shipped yet?</h3>Orders may take time to process before they&apos;re handed over to the shipping carrier.If your order shows as processing, it generally means it hasn&apos;t shipped yet. Once your order ships, tracking information will be provided.For more information about shipping and delivery expectations, please visit our Shipping Information page.<h3 id="why-isnt-my-tracking-number-working">Why isn&apos;t my tracking number working?</h3>Tracking information may take up to 24 hours to appear after your shipping confirmation is sent.If your tracking number isn&apos;t showing updates yet, please check again later. Tracking availability and updates depend on the carrier.<h3 data-pm-slice="1 1 []" id="isPasted">What if my package is delivered to a gated community, apartment building, or mailroom?</h3>If your delivery location requires special access or someone else receives packages on your behalf, please make arrangements with your property management, security team, or designated receiving location to ensure your package can be delivered and secured.Once the carrier confirms proper delivery to your address or authorized receiving location, Dressbarn is not responsible for packages that are subsequently lost or stolen, subject to our Shipping Information policy and applicable law.<h3 id="what-if-an-item-is-missing-damaged-or-incorrect">What if an item is missing, damaged, or incorrect?</h3>We&apos;re sorry something wasn&apos;t right with your order!Please contact our Customer Care team so we can review the issue and help with the appropriate next steps.We may request photos or additional information to review your claim. Missing, damaged, defective, and incorrect items are handled separately from standard returns.Please don&apos;t send merchandise back unless our team specifically instructs you to do so.<h3 id="still-need-help">Still need help?</h3>Our Customer Care team is happy to assist.Email: <a href="mailto:support@dressbarn.com">support@dressbarn.com</a><a href="https://dressbarn.com/pages/contact-us">Contact Us</a>: Visit our <a href="https://dressbarn.com/pages/contact-us">Contact Us</a> page to track your order, report an issue, or submit a support request.

Order FAQ's

Accepted Payment Methods. We accept all major credit/debit cards, including American Express, MasterCard, Visa, and Discover. For security purposes, fraud checks may occur, which may result in the verification of address details with a third-party fr

<main id="isPasted"><h2 id="payment-methods">Payment Methods</h2> Accepted Payment MethodsWe accept all major credit/debit cards, including American Express, MasterCard, Visa, and Discover. For security purposes, fraud checks may occur, which may result in the verification of address details with a third-party fraud check company. In some cases, we may request additional information to process your order, but we strive to complete this process quickly to avoid any delays. Sales and PromotionsThroughout the year, we offer special promotions and discounts to our customers. Stay updated by signing up for our daily or weekly promotional emails. Apply a Gift Card or Promo CodeYou can apply gift cards or promo codes on the payment page during checkout. Simply add your preferred items to your cart and enter the code in the designated field. The discount will be immediately reflected in your grand total. Please note that gift cards and store credits issued before September 1, 2020, will not be honored on our site under new ownership.<h2 id> </h2>If you have any questions or need further assistance, don&apos;t hesitate to reach out to our support team at <a data-fr-linked="true" href="mailto:support@dressbarn.com" id="isPasted">support@dressbarn.com</a>. We&apos;re here to help!</main>

Payment FAQ's

Due to COVID-19, return processing times may be longer than normal. We kindly ask for your patience and allow us 14-21 days to process your return. Thank you for your understanding. Store Credit Refunds and Return Shipping Charges. Please note that w

<main id="isPasted"><h2 id="return-policy">Return Policy</h2>Due to COVID-19, return processing times may be longer than normal. We kindly ask for your patience and allow us 14-21 days to process your return. Thank you for your understanding. Store Credit Refunds and Return Shipping ChargesPlease note that with limited exceptions, returns are refunded in the form of store credit redeemable on dressbarn.com. Additionally, customers are responsible for all return shipping charges. Return EligibilityMost items can be returned for store credit within 30 days of delivery. However, there are exceptions, including clearance merchandise, items marked as &quot;Final Sale,&quot; personalized items, bundled items at discount rates (unless the entire bundle is returned), items marked as non-returnable at checkout or within the product description, and assembled products. Outbound shipping charges are non-refundable, except for damaged orders. Return ProcessTo initiate a return or exchange, please contact our customer service team at <a href="mailto:support@dressbarn.com">support@dressbarn.com</a> for assistance. Our representatives will guide you through the process and provide instructions tailored to your situation. Return Packaging and ConditionFor a successful return, please ensure that each item is in its original condition and packaging. We reserve the right to refuse returns or exchanges for items that are not in as-new condition due to damage or misuse by the customer. Lost or Stolen PackagesWe are not liable for any return packages that may become lost or stolen during transit. We recommend retaining proof of postage and/or return tracking number when shipping back returns. Store Credit Refunds Processing TimeStore Credit Refunds are generally issued within 7-14 business days after we have processed your return. Please note that this time frame may vary. Defective Products and Returns due to Our ErrorIn the event of mistakes with your order or if items arrive defective or damaged, we will make it right. This may involve sending you replacement parts or accessories, replacing the item, or issuing a refund. Return shipping charges are not applicable in such cases. Order CancellationsOnce your order is placed, we strive to pick, pack, and ship it as quickly as possible. Therefore, we are unable to cancel orders. If you still need to return an item, please refer to our return policy for instructions. If you have any questions or need further assistance, don&apos;t hesitate to reach out to our support team at <a data-fr-linked="true" href="mailto:support@dressbarn.com" id="isPasted">support@dressbarn.com</a>. We&apos;re here to help!</main>

Return FAQ's

Unsubscribing or Receiving Fewer Emails. If you no longer wish to receive our promotional emails, you can unsubscribe or choose to receive fewer emails by clicking the "Unsubscribe" link at the bottom of any email received. Please allow up to 48 hour

<main id="isPasted"><h2 id="email-subscriptions">Email Subscriptions</h2>Unsubscribing or Receiving Fewer EmailsIf you no longer wish to receive our promotional emails, you can unsubscribe or choose to receive fewer emails by clicking the &quot;Unsubscribe&quot; link at the bottom of any email received. Please allow up to 48 hours for the changes to take effect. However, please note that we will continue to send you important emails regarding your shipping, delivery, and order information. <h2 id="under-new-management">Under New Management</h2>As of September 1, 2020, Dressbarn is under new management. Please note that we cannot provide information regarding orders placed prior to this date.Dressbarn Store ClosuresAs of September 2020, all physical Dressbarn storefronts in the United States and Canada have closed. However, you can continue to enjoy the same signature home goods and accessories through our new online-only experience at <a href="http://www.dressbarn.com">www.dressbarn.com</a>. We are grateful for your loyalty to our retail stores over the past 58 years and look forward to serving you in this new chapter as an online-only retailer.Why Did Dressbarn Close?While our physical stores have closed, we remain committed to providing customers with an exceptional online shopping experience. Our focus now is on offering the same quality furnishings, home decor, and accessories that you know and love through our online platform.Dressbarn&apos;s Online PresenceYes, Dressbarn now exclusively operates online, offering a wide range of our heritage products with more to come!Dressbarn&apos;s New OwnershipDressbarn was purchased by Retail Ecommerce Ventures in September 2020. We are excited to continue providing exceptional products and services under their stewardship.Parent Company of DressbarnRetail Ecommerce Ventures is the parent company of Pier 1. They have successfully transformed several well-known brands into e-commerce success stories.Product SourcingAt Dressbarn, we source our products from vendors worldwide. Our dedicated buying team ensures that we offer a curated collection of unique, authentic, and quality products to meet your fashion needs.Dressbarn&#xA0;Gift CardsUnfortunately, all Dressbarn gift cards and store credits issued before September 1, 2020, will not be honored on our site.Free ShippingWhile we do not currently offer free shipping, we are actively working on developing new and exciting shipping promotions for our customers.Dressbarn&#xA0;Rewards ProgramYes, we offer the Dressbarn Rewards program. By joining for just $9.99 per month or $69.00 per year, you gain access to exclusive benefits, including a 10% discount on all purchases, complimentary shipping and returns on eligible items, and insider content providing early access to new collections, designers, styles, and promotions. We hope these FAQs have addressed your concerns. If you have any additional questions, please feel free to reach out to our customer support team at <a data-fr-linked="true" href="mailto:support@dressbarn.com">support@dressbarn.com</a>.</main>

FAQ's (Frequently Asked Questions)

Order FAQ's

Payment FAQ's

Return FAQ's

General FAQ's