We strive to have all orders picked, packed, and shipped as quickly as possible. Once your order is placed, we will begin processing it immediately. Therefore, we regret to inform you that we are unable to cancel your order once it has been submitted

<main id="isPasted"><p>We strive to have all orders picked, packed, and shipped as quickly as possible. Once your order is placed, we will begin processing it immediately. Therefore, we regret to inform you that we are unable to cancel your order once it has been submitted.</p><p style="margin-left: 20px;">Please review your order carefully before placing it to ensure that all details are correct. If you have any questions or concerns, please reach out to our customer support team for assistance.</p><p>This cancellation policy ensures that customers are aware that once an order is placed, it cannot be canceled. It also provides guidance on how to proceed if a return is desired.</p><p><br></p><p><strong>Unsuccessful Cancellation Request</strong></p><p>If you still wish to return your order after receiving it, please refer to our Return Policy for instructions on how to initiate a return.</p><p><strong><span style="font-size: 14px;">Note:&#xA0;</span></strong><span style="font-size: 14px;">In the case of damaged, defective, or missing items in your order, please refer to our dedicated sections for instructions on how to report and resolve such issues.</span></p><p>If you have any questions or need further assistance, don&apos;t hesitate to reach out to our support team at <a data-fr-linked="true" href="mailto:support@dressbarn.com" id="isPasted">support@dressbarn.com</a>. We&apos;re here to help!</p><p><br></p><p style="text-align: center;"><a href="https://contact.gorgias.help/forms/xm0bd03l" rel="noopener noreferrer" target="_blank">Submit a Customer Support Request</a></p></main>

Cancellation Policy

Dressbarn.com currently ships to the 48 contiguous United States. Orders begin processing shortly after they are placed. Once an order has been placed, it cannot be canceled or modified, including changes to the shipping address. Please review your o

<main id="isPasted"><p dir="auto" id="isPasted">Dressbarn.com currently ships to the <strong>48 contiguous United States</strong>.</p><h2 dir="auto" id><br></h2><h2 dir="auto" id="order-processing">Order Processing</h2><p dir="auto">Orders begin processing shortly after they are placed. <strong>Once an order has been placed, it cannot be canceled or modified</strong>, including changes to the shipping address.</p><p dir="auto">Please review your order details and shipping address carefully before completing your purchase.</p><h2 dir="auto" id="-1"><br></h2><h2 dir="auto" id="item-availability">Item Availability</h2><p dir="auto">Items available for purchase on Dressbarn.com are subject to availability and are generally sold on a <strong>first-come, first-served basis</strong>.</p><p dir="auto">In rare cases, an item may become unavailable after an order is placed. If we are unable to fulfill an item, we will notify you and issue a refund for the affected item.</p><p dir="auto">Select items may occasionally be offered for advance sale. When applicable, estimated availability or shipping information will be included with the product details.</p><h2 dir="auto" id="-2"><br></h2><h2 dir="auto" id="shipping--delivery">Shipping &amp; Delivery</h2><p dir="auto">Standard orders are generally expected to arrive within <strong>5&#x2013;7 business days after processing</strong>.</p><p dir="auto">Delivery estimates include order processing and carrier transit time. Orders placed after business hours, on weekends or holidays, or during peak periods may take longer.</p><p dir="auto">Delivery times are estimates and may vary based on the carrier, destination, item availability, weather, or other shipping conditions.</p><h2 dir="auto" id="-3"><br></h2><h2 dir="auto" id="shipping-costs">Shipping Costs</h2><p dir="auto">Shipping costs are calculated and displayed at checkout.</p><p dir="auto">Shipping and handling charges are <strong>non-refundable</strong>.</p><h2 dir="auto" id="-4"><br></h2><h2 dir="auto" id="split-shipments">Split Shipments</h2><p dir="auto">Orders containing multiple items may ship from different locations and arrive in separate packages or on different dates.</p><p dir="auto">There is no additional charge for split shipments.</p><h2 dir="auto" id="-5"><br></h2><h2 dir="auto" id="tracking-your-order">Tracking Your Order</h2><p dir="auto">Once your order ships, you will receive an email with available tracking information.</p><p dir="auto">Please allow up to <strong>24 hours</strong> for tracking information to become available or update within the carrier&apos;s system.</p><h2 dir="auto" id="-6"><br></h2><h2 dir="auto" id="shipping-addresses">Shipping Addresses</h2><p dir="auto">Please make sure your shipping address is complete and accurate before placing your order.</p><p dir="auto">Orders delivered to an incorrectly entered or outdated address may not be eligible for replacement or reimbursement.</p><p dir="auto">If you choose to ship to a business, hotel, apartment or building receiving area, mailbox or package-receiving service, freight forwarder, or another location where someone may accept a package on your behalf, please make sure the location can receive your shipment.</p><p dir="auto">Once carrier tracking confirms delivery to the shipping address provided with your order, Dressbarn is not responsible for loss, theft, misplacement, or third-party handling that occurs after delivery.</p><h2 dir="auto" id="-7"><br></h2><h2 dir="auto" id="delivery-issues">Delivery Issues</h2><p dir="auto">If tracking shows your package as delivered but you cannot locate it, check the delivery location, available carrier details, and anyone who may have accepted the package on your behalf.</p><p dir="auto">If you still cannot locate your package, contact Customer Support so we can review the available delivery information.</p><p dir="auto">If your package arrives with an item missing, please contact Customer Support within <strong>30 days of delivery</strong>. We may request photos of the package, packing slip, and items received to assist with our review.</p><h2 dir="auto" id="-8"><br></h2><h2 dir="auto" id="-9"><br></h2><h2 dir="auto" id="need-help">Need Help?</h2><p dir="auto">For shipping or delivery assistance, contact <strong><a rel="noopener">support@dressbarn.com</a></strong> or submit a <a href="https://contact.gorgias.help/en-US/forms/xm0bd03l">Customer Support Request</a> through our Help Center.</p></main><main><br></main>

Shipping & Delivery

We understand that it can be frustrating when a package goes missing during transit. While it's not a common occurrence, it can happen due to various reasons beyond our control. If you believe your package is lost in transit, please follow these step

<main id="isPasted"><p>We understand that it can be frustrating when a package goes missing during transit. While it&apos;s not a common occurrence, it can happen due to various reasons beyond our control. If you believe your package is lost in transit, please follow these steps:</p><p><br></p><p><strong>Verify the Tracking Information:</strong></p><p>First, check the tracking information provided for your package. You can find this information in the shipping confirmation email or by logging into your account on our website. Make sure that the tracking status hasn&apos;t been updated for an extended period or shows no progress beyond a certain point.</p><p><strong>Contact the Carrier:</strong></p><p>If you suspect your package is lost, reach out to the shipping carrier responsible for the delivery. Provide them with your tracking number and explain the situation. They will initiate an investigation to locate your package.</p><p><br></p><p><strong>Allow Time for Updates:</strong></p><p>Please allow up to 72 business hours for the courier&apos;s website to make any necessary updates to your tracking information. Sometimes, there can be delays in updating the tracking status, and your package may still be in transit despite the lack of recent updates.</p><p><br></p><p><strong>Reporting a Lost Package:</strong></p><p>If you&apos;ve confirmed that your package is lost and it hasn&apos;t been delivered within a reasonable time-frame, please contact our customer support team within 30 days of the expected delivery date. We&apos;ll assist you in filing a claim with the shipping carrier and provide any necessary documentation.</p><p style="margin-left: 20px;"><strong>Note:</strong> If you believe your package is lost in transit, we understand the frustration and want to assist you. Please keep in mind that the resolution process may vary depending on the specific circumstances of each case. It&apos;s important to note that we are not responsible for any lost or stolen packages.</p><p>Rest assured, our customer support team is here to support you throughout the process. We&apos;ll work diligently to assist you in resolving any issues related to lost-in-transit packages and provide guidance on the best course of action.</p><p>If you have any questions or need further assistance, don&apos;t hesitate to reach out to our support team at <a data-fr-linked="true" href="mailto:support@dressbarn.com" id="isPasted">support@dressbarn.com</a>. We&apos;re here to help!</p><p><br></p><main id="isPasted"><main><p style="text-align: center;"><a href="https://contact.gorgias.help/forms/xm0bd03l" rel="noopener noreferrer" target="_blank"><strong>Submit a Customer Support Request</strong></a></p></main></main></main>

Lost-in-Transit Packages: What to Do

If you have received your order and discovered that an item is missing, we apologize for any inconvenience caused. We're here to help you resolve this issue as quickly as possible. Please follow the steps below to report a missing item:. Verify the C

<main id="isPasted"><p>If you have received your order and discovered that an item is missing, we apologize for any inconvenience caused. We&apos;re here to help you resolve this issue as quickly as possible. Please follow the steps below to report a missing item:</p><p style="margin-left: 20px;"><strong>Verify the Contents:&#xA0;</strong></p><p style="margin-left: 20px;">Before contacting us, carefully check the contents of your package and ensure that all items listed on the packing slip are accounted for. Sometimes, items may be packaged separately or placed in protective coverings.</p><p style="margin-left: 20px;"><strong>Check Underneath:&#xA0;</strong></p><p style="margin-left: 20px;">If you have ordered a sitting product such as chairs or stools, try reaching or looking underneath the seat to see if any pieces or screws needed for assembly are taped underneath.</p><p style="margin-left: 20px;"><strong>Contact Us:&#xA0;</strong></p><p style="margin-left: 20px;">If, after completing the above steps, you are still missing an item, please reach out to our customer support team within 30 days of the delivery date. We&apos;re here to assist you in resolving the issue promptly.</p><p style="margin-left: 20px;">When contacting our customer support, please provide the following information:</p><ul style="margin-left: 20px;"><li>Your Name</li><li>Shipping Address</li><li>Order Number</li><li>A Clear Description: Clearly describe the missing item and its quantity. If possible, include any specific details such as the product name, item number, or SKU.</li></ul><p style="margin-left: 20px;">Additionally, we kindly request you <strong>attach photos of the packing slip</strong> that was included in the package. The packing slip helps us identify the items included in your order and better assess the situation.</p><p style="text-align: center;"><strong><a href="https://contact.gorgias.help/forms/xm0bd03l/flows/01HXZ8S15M5MJQE4H4CZXAVRSE?backUrl=/forms/xm0bd03l&amp;isEmbed=false">Submit a Customer Support Request</a></strong></p><p>If you are having issues submitting a customer support request, send this information to our customer support email at <a href="mailto:support@dressbarn.com">support@dressbarn.com</a>. Our dedicated team will review your case and work toward a resolution.</p><p style="margin-left: 20px;"><strong><span style="font-size: 14px;">Note:</span></strong><span style="font-size: 14px;">&#xA0;It&apos;s important to report any missing items within 30 days of the delivery date to ensure a smooth resolution process.</span></p><p>Thank you for your cooperation and understanding. We apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation promptly.</p></main>

Ordering & Shipping

Cancellation Policy

Shipping & Delivery

Lost-in-Transit Packages: What to Do

Reporting a Missing Item